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Service & AI operations tools

Stop fixing the same incident twice.

Runbooks, review templates and Excel workbooks that turn incident noise into fixes that stay fixed. Built by people who run 24×7 operations.

See the kits Get the free checklist

Editable Word and Excel files. Download right after purchase.

Why teams buy these

Most repeat incidents are a process gap, not a tooling gap.

Reviews that end in owners

Every post-incident review closes with actions, owners and dates, tracked to done.

Problems that get worked

Recurring incidents go to problem management with a root cause and a known error, so they don't pile up in the queue.

Numbers the board understands

MTTR, SLA breaches and repeat rate from your ticket export, with no new tool to buy.

The kits

Ready to use on Monday morning.

Plain Word and Excel files that work with Jira, ServiceNow, Freshservice or a spreadsheet. Aligned to ITIL 4 practices.

For IT ops & MSP teams

Incident & Problem Toolkit

Run a calm major incident, review it properly and stop it happening again. Includes a KPI workbook that reads your ticket export.

€79per organisation · VAT added at checkout
Buy the toolkit

Card, Apple Pay and Google Pay. Instant download.

7 files inside
  • docxMajor Incident RunbookRoles, the first 15 minutes, comms cadence, handover.
  • docxPost-Incident Review TemplateBlameless format with timeline, impact and tracked actions.
  • docxRoot Cause Analysis Kit5 Whys, fishbone and fault-tree worksheets with examples.
  • docxIncident Severity MatrixImpact × urgency grid with P1–P4 response targets.
  • docxProblem Management GuideFrom recurring incident to known error to permanent fix.
  • xlsxIncident KPI WorkbookPaste your export: MTTR, SLA breaches, repeat-rate heatmap.
  • xlsxKnown Error RegisterWorkarounds, linked incidents and fix status in one place.

For teams running AI in production

AI Operations Governance Kit

Handle AI incidents, control model and agent changes, and keep the evidence the EU AI Act and ISO/IEC 42001 auditors will ask for.

€349per organisation · VAT added at checkout
Buy the AI kit

Card, Apple Pay and Google Pay. Instant download.

4 files inside
  • docxAI Incident RunbookWrong output, data exposure, rogue agent actions and drift: severity, first hour and reporting checks.
  • docxAI Change & Agent ControlGates for model, prompt and tool-permission changes.
  • docxAI Monitoring & Evaluation RunbookWhat to watch, thresholds, and when to roll back.
  • xlsxAI Governance Evidence RegisterSystem inventory and evidence log mapped to 25 requirement areas.

Free tools

Start with a free check.

Two one-page PDFs. See where your incident process leaks before you buy anything.

PDF · 1 page

Incident Recurrence Checklist

Ten yes-or-no questions that show whether your team actually stops repeat incidents. Takes five minutes.

PDF · 1 page

AI Incident Readiness Scorecard

Ten yes-or-no questions on whether you could handle an AI incident today, from inventory to audit evidence.

We'll email the download and a few practical follow-ups. Unsubscribe in one click. See the privacy notice.

Coming next

The rest of the service lifecycle.

Buyers of either kit get launch pricing on each new one.

Q1 2027

Regulatory Incident Reporting Kit

One place for the GDPR, NIS2, DORA and AI Act reporting clocks, with notification templates.

Q2 2027

Event & Alert Kit

Cut alert noise: routing rules, a suppression register and on-call health metrics.

Q3 2027

Change Enablement Kit

Lightweight change approval, risk scoring and a failed-change review.

Questions

Before you buy

What format are the files?

Word (.docx) and Excel (.xlsx). They also open in Google Docs, Google Sheets and LibreOffice. No macros.

Can my whole team use them?

Yes. Each kit is licensed for internal use by the organisation that buys it. Edit and brand the files as much as you like. Please don't resell or publish them.

Will the KPI workbook work with my ticketing tool?

If your tool can export incidents to CSV or Excel, yes. Paste the export into ten input columns on the Incident Log sheet and every chart updates. It handles up to 2,000 incidents and ships with sample data so you can see it working first.

Do I get updates?

Yes. Every update to a kit you bought is free and sent to the email you used at checkout.

Can I get a refund?

Because the files download straight away, you agree at checkout that the right of withdrawal ends once the download starts. If a file is broken or not as described, email us and we'll fix it or refund you.

Do you offer invoices with VAT for companies?

Yes. Checkout asks for your company name and VAT number and produces a valid invoice automatically.